Support

Write to support@anemoialabs.com and a person will answer, usually within a day. Include your phone model and what you were doing when it went wrong. The answers below cover most of what we are asked.

Prayer times look wrong

Times depend on your location and the calculation method. Open the Prayer tab and check the city shown at the top. If it is wrong, tap it to use your location again or type your city. Then check the method under Calculation: different countries and communities use different conventions (for example ISNA in North America, Muslim World League in Europe, Umm al-Qura in Saudi Arabia). The Asr toggle switches between the Standard and Hanafi timing. If your local mosque publishes times, pick the method that matches them.

Widgets do not update

Widgets read a schedule the app writes for the next 45 days, so they keep working without the app open. If one looks stuck, open the app once; that rewrites the schedule and refreshes every widget. The system refreshes widgets at its own pace on both iPhone and Android, so a change can take a minute to appear.

Adding a widget

On iPhone, Home Screen: touch and hold an empty spot, tap the plus, search for Quran, choose a size and tap Add Widget. Lock Screen: touch and hold the Lock Screen, tap Customise, tap the area under the clock, and pick Quran.

On Android: touch and hold an empty spot on the home screen, tap Widgets, scroll to Quran, then touch and hold the widget you want and drag it into place.

The adhan did not play

Adhan notifications are scheduled on your phone. Check that notifications are allowed for Quran in your phone's settings and that Focus, Do Not Disturb or battery optimisation is not silencing them. On Android, allow the app to schedule exact alarms if your phone asks. In the app, Profile then Prayer and adhan shows which prayers are on.

Restoring a purchase

On a new phone, or after reinstalling, open the paywall and tap Restore. Purchases are tied to your Apple ID on iPhone and your Google account on Android, so make sure you are signed in with the same one. If Restore finds nothing, email us with the receipt from the store and we will sort it.

Gift codes

Every purchase of Quran Pro comes with a gift: a month of Pro for a friend. Find it under Profile, Your gift. Your friend enters the code under Redeem your gift on the paywall, or opens the link you send. The code must be redeemed within 30 days and needs a sign-in so the gift can be kept.

Cancelling a subscription

On iPhone, subscriptions are managed by Apple: Settings, your name at the top, Subscriptions, then Quran. Refunds are requested at reportaproblem.apple.com.

On Android, they are managed by Google: open the Play Store, tap your profile picture, Payments and subscriptions, Subscriptions, then Quran. Refunds are requested at play.google.com.

Cancelling stops the next renewal; the current period runs to its end.

Deleting your account

Profile, then Delete account. It removes your account and everything synced to it. Data on the phone goes when you delete the app.

Translations

The app ships with the Yusuf Ali and Pickthall translations, and an Arabic-only mode. Change it under Profile, Reading.